Question 1

How quickly does ProposalMatrix respond to contact inquiries?

Accepted Answer

We respond to all inquiries within one business day. Sales and demo requests typically receive a response within a few hours during business days (Monday–Friday, 9 AM–6 PM ET). Enterprise prospects receive priority response with a dedicated point of contact. Technical support tickets from Professional and Enterprise customers are triaged with higher priority.

Question 2

Can I schedule a personalized demo of ProposalMatrix?

Accepted Answer

Yes — we offer personalized, one-on-one demos for teams evaluating ProposalMatrix. During a demo, we walk through the compliance matrix builder, AI-assisted draft generation, evidence library management, and Shipley-aligned review workflows (Pink Team, Red Team, Gold Team). We tailor each demo to your pursuit type — whether you're managing FAR Part 15 full and open competitions, IDIQ task orders, or quick-turn RFI responses. Select 'Schedule a demo' in the contact form or email hello@proposalmatrix.com to book a time.

Question 3

Is there a free trial of ProposalMatrix available?

Accepted Answer

All ProposalMatrix plans include a 14-day free trial with full access to every feature in your chosen tier — no credit card required. You can explore the compliance matrix builder, AI proposal drafting with citations, structured review workflows, evidence library, and export features during your trial. For Enterprise evaluations, we offer extended trial periods and dedicated onboarding support.

Question 4

What support options does ProposalMatrix offer?

Accepted Answer

ProposalMatrix offers tiered support across all plans. The Starter plan includes email support with responses within one business day. The Professional plan adds priority support with faster response times. Enterprise customers receive a dedicated success manager, custom onboarding, and SLA-backed uptime guarantees. All plans include access to our documentation, knowledge base, and community resources.

Question 5

Does ProposalMatrix offer custom pricing for large government contracting teams?

Accepted Answer

Yes. Our Enterprise plan is designed for large GovCon organizations that need unlimited seats, unlimited pursuits, unlimited AI generations, SSO/SAML integration, custom AI guardrails, audit log exports, and dedicated support. Enterprise pricing is customized based on your organization's size, usage needs, and deployment requirements (including on-premises options). Contact our sales team to discuss your specific needs and receive a tailored quote.

Question 6

Can ProposalMatrix integrate with our existing proposal tools and workflows?

Accepted Answer

ProposalMatrix is designed to complement your existing workflow. It imports solicitation documents (RFPs, SOWs, task orders) in standard formats, exports compliant proposals to Word and PDF, and supports compliance matrix export to Excel. Evidence documents from your existing libraries can be uploaded and indexed for AI-assisted drafting. For Enterprise customers, we offer API access and can discuss custom integrations with your existing document management and capture management systems. Reach out to our partnership team to explore integration options.

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